Refund and Return Policy

Effective Date: May 04, 2026
Website: melinakora.com
Brand Name: Melina Kora

At Melina Kora, we want our customers to have a smooth and satisfying shopping experience. This Refund and Return Policy explains how returns, exchanges, and refunds are handled for purchases made through our website.

1. Return Eligibility

Customers may request a return if:

• The item received is damaged
• The item received is defective
• The wrong item was delivered
• The item is significantly different from the order placed

To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition with all tags, labels, packaging, and accessories included.

2. Return Request Period

Return requests must be made within 7 days of receiving the order.

Requests made after this period may not be accepted.

3. Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

• Used or worn items
• Washed or altered items
• Items without original tags or packaging
• Sale, clearance, or promotional items
• Personalized or customized products
• Items damaged due to customer misuse or improper care

4. How to Request a Return

To request a return, please contact us with the following details:

• Your full name
• Order number
• Contact number
• Reason for return
• Clear photos or videos showing the issue, if the item is damaged, defective, or incorrect

Email Address: contact@melinakora.com
Telephone: +94 70 775 5844

Our team will review your request and provide further instructions.

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error by Melina Kora, such as a damaged, defective, or incorrect item.

Returned items must be safely packed to avoid damage during delivery.

6. Refund Process

Once we receive and inspect the returned item, we will notify you whether the refund is approved or rejected.

If approved, the refund will be processed using the original payment method or another suitable method agreed with the customer.

Refund processing times may vary depending on the payment provider or bank.

7. Exchange Policy

Exchanges may be offered depending on product availability. If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

8. Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If the item is damaged, defective, or incorrect, contact us immediately with clear proof so we can resolve the issue as quickly as possible.

9. Order Cancellations

Orders may be cancelled before they are processed or dispatched. Once an order has been packed, dispatched, or handed over to delivery, cancellation may not be possible.

10. Contact Us

For refund, return, or exchange requests, please contact us:

Melina Kora
Website: melinakora.com
Email Address: contact@melinakora.com
Telephone: +94 70 775 5844